Our policy
To request a cancellation or change, use the contact form and include your order number and preferred installation week. We will confirm your options by email.
Requests received at least seven calendar days before the first day of your preferred installation week are eligible for a full refund. Within seven days, we will review materials already purchased and work already scheduled, and tell you the refundable amount before processing it.
Once delivery and installation are complete, fresh seasonal materials and completed services cannot be returned. If something arrives damaged or missing, or the service does not match what was promised, contact us within 48 hours of delivery with photos so we can make it right.
If we cannot fulfill your order, or need to change the installation week and cannot agree on a new one, we will refund you in full. Approved refunds go back to the original payment method; your bank determines when they appear.